Refund policy
Domestic Orders
Return Policy
- Timeframe: Return and exchange requests must be raised within 5 days of receiving the order.
- Condition: Products must be in their original packaging with tags intact. Items without original tags will not be accepted.
- Usage: Items should be unused and unwashed for hygiene reasons.
Purchase Location
- Items purchased at our retail store can be returned for store credit only.
- Items purchased online can only be returned or exchanged online.
Exchange Policy
- Timeframe: Exchange requests must be raised within 5 days of receiving the order.
- Restrictions: Once an order is exchanged, customers cannot request another exchange. If a customer still wishes to return the exchanged item, only a credit note will be issued.
- Payment: Any difference in amount must be paid when creating the exchange request. Cash on Delivery is not available for exchange orders.
- Delivery: Exchange or replacement items will be delivered to the same address as the original order.
Product Exchange
- If exchanging for the same or a different size, a replacement will be provided at no additional cost.
- If exchanging for an item of higher value, the price difference must be paid. If the item is of lower value, the difference will be refunded as a credit note.
- Items cannot be exchanged for multiple products. Only a single item can be selected for exchange.
Refund Policy
- Process: Refunds will be issued once the product is picked up and passes Kottanz Loom Co's quality check.
- Timeframe: Refunds will be processed within 2–3 working days.
- Exceptions: Products purchased during sales are non-refundable but can be exchanged.
- Damaged or Defective Products: Refunds will be issued only after verification by the Kottanz Loom Co team. Concerns must be raised within 48 hours of receiving the order. In exceptional cases, a credit note or replacement will be provided.
International Orders
- Currently, we do not offer return or exchange for international customers. For queries, contact us at info@kottanz.com.
- Orders can be cancelled before shipment to receive a full refund. Once shipped, orders cannot be cancelled and no refund will be provided.
- If a defective product is received, contact us immediately at info@kottanz.com with your Order ID and a snapshot of the defect. After investigation, a credit note or refund will be issued. No replacement will be sent.
Contact Us
For any queries regarding returns and exchanges, please contact us:
Email: info@kottanz.com
Contact No.: 7760210084
