Privacy Policy

We respect your privacy and we are committed to protecting your personal information. In general, you can visit our website without identifying yourself or providing personal information. However, there are times when we may need personal information from you and this Privacy Policy describes the information we collect from you and how we may use it.

Estontec (OPC) Private Limited is a company incorporated and registered under the provisions of the Companies Act, 2013 and having its registered office at 2nd Floor, FCI Godown Road, Vijinapura, Dooravani Nagar, Bangalore, KA – 560016. We are engaged in the business of retailing, distributing and selling of products, procured and manufactured domestically ("Business") through the e-commerce platform owned by us or offline stores / events to conduct Business.

Collection of Data

We collect your personal information relating to your identity, demographics and when you use our website, services or otherwise interact with us during the course of our relationship and related information provided from time to time.

Some of the information that we may collect includes but is not limited to information provided to us during sign-up/registering while using our website such as name, date of birth, address, telephone/mobile number, email ID, and any such information shared as proof of identity or address.

In general, you can browse the website without telling us who you are or revealing any personal information about yourself. You always have the option to not provide information, by choosing not to use a particular service or feature on the website.

We may track your shopping behavior, preferences, device location and other information that you choose to provide on our website. We use this information to do research on our users' demographics, interests, and behavior to better understand and serve our users.

This allows us to provide services and features that most likely meet your needs, and to customize our website to make your experience safer and easier. This information may include the URL that you just came from, the URL you next go to, your browser information, and your IP address.

We will collect your information related to your transactions on our website and such third-party business partner platforms. When such a third-party business partner collects your personal information directly from you, you will be governed by their privacy policies.

We shall not be responsible for the third-party business partner's privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information.

If you set up an account or transact with us, we may seek some additional information, such as billing address, credit/debit card number, card expiration date and/or other payment instrument details to provide services, enable transactions or process refunds.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on their platforms, we may collect such information into a file specific to you.

We may use your contact information to send you offers based on your previous orders, preferences and interests.

If you receive an email or call from any person or association claiming to be from Kottanz Loom Co seeking sensitive personal information such as debit/credit card PIN, net-banking or mobile banking passwords, please do not provide such information.

We at Kottanz Loom Co or our affiliate logistics partners do not request such information at any time. If you have already revealed such information, report it immediately to the appropriate law enforcement agency.

Use of Data

We use your personal information to operate, provide, develop and improve our products and services.

To take and handle orders, deliver products, process payments, and communicate about orders, products, services and promotional offers
To provide functionality, analyze performance, fix errors, and improve usability and effectiveness of the website
To recommend products, identify preferences, and personalize user experience
To communicate regarding customer support and service updates via phone or email
To display interest-based advertisements

Links to Other Websites

Our website may contain links to other websites of interest. Once you leave our website, we do not have control over those websites and cannot be responsible for the protection and privacy of information you provide while visiting such sites.

These external sites are not governed by this privacy policy and you should exercise caution and review the applicable privacy statements.

Data Security

We are committed to protecting your personal information in our custody. We take reasonable steps to ensure appropriate safeguards are in place to protect personal information from unauthorized access, alteration, transmission, or deletion.

Retention and Disposal of Data

We retain personal information as long as required for the purposes set out in this policy and for legal or regulatory reasons. Reasonable steps are taken to delete or permanently de-identify information that is no longer required.

Opt-Out

Users may opt out of receiving non-essential promotional or marketing communications. If you do not wish to receive such communications, please contact us using the details provided below.

Changes to This Policy

We review our Privacy Policy regularly and may update it from time to time. Any changes will be posted on this page and users are encouraged to review it periodically.